Refund Policy for Design and Development Services
All graphic and web design and development sales are final. In most cases, design mockups are created and approved after a deposit is requested. A detailed contract must be signed and returned with the deposit so that both parties are clear of all requirements before proceeding. A contract may be negotiated before signing but must be adhered to once a signed agreement is complete. If you accept a proposal but fail to follow through with a project, we retain the right to bill you for the time taken for any work completed.
Hubbard Labs may accept a refund request in some cases, at our discretion. An instance where we would accept a request for a refund would be if Hubbard Labs and the client are unable to work together in a communicative and professional manner or if creative differences force an end to all work. If this is the case it will always be if the amount of time put towards the job is less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.
Return Policy for Other Services
Other services including, but not limited to Graphic Design, Audio & Video editing, Web Design, and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based on the unique needs of each client.
Hubbard Labs maintains the same refund requests for all other hourly work as stated in the above Design and Development Policy.
Return Policy for Printing
We are not liable for damages incurred due to printing errors or problems with our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is a fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.