Terms and Conditions
HUBBARD LABS, LLC TERMS, AND CONDITIONS OF SERVICE
—PLEASE READ CAREFULLY—
THIS IS A BINDING CONTRACT THESE TERMS AND CONDITIONS OF SERVICE (THIS “AGREEMENT”) APPLY TO ALL SERVICES AND PRODUCTS, AND RELATED SUPPORT AND CONSULTING SERVICES AND PRODUCTS (EACH, A “SERVICE” AND COLLECTIVELY, THE “SERVICES”), MADE AVAILABLE BY Hubbard Labs, LLC, A CALIFORNIA LIMITED LIABILITY COMPANY (THE “COMPANY”) TO YOU (“CUSTOMER”), PURSUANT TO THE SPECIFICATIONS OF A CUSTOMER PURCHASE ORDER SUBMITTED BY CUSTOMER IN CONNECTION WITH THIS AGREEMENT (“PURCHASE ORDER”) FOR THE TERM SPECIFIED IN SUCH PURCHASE ORDER (THE “INITIAL TERM”) AND ALL RENEWALS OF THE TERM, INCLUDING RENEWALS AS SET FORTH IN THIS AGREEMENT (COLLECTIVELY, THE “TERM”). THE COMPANY’S ACCEPTANCE OF ANY PURCHASE ORDER IS EXPRESSLY CONDITIONED ON THE CUSTOMER’S ASSENT TO THIS AGREEMENT. BY ACCEPTING THE TERMS OF THIS AGREEMENT, ELECTRONICALLY OR IN WRITING, OR BY OTHERWISE USING THE SERVICES, INCLUDING BUT NOT LIMITED TO, BY SUBMITTING MATERIALS, INFORMATION, AND/OR CONTENT TO THE COMPANY FOR THE COMPANY’S PERFORMANCE OF THE SERVICES OR MAKING PAYMENT AND/OR AUTHORIZING PAYMENT TO COMPANY, CUSTOMER AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
THE CUSTOMER ALSO AGREES THAT THE CUSTOMER’S ELECTRONIC ACCEPTANCE OF THIS AGREEMENT SHALL HAVE THE SAME FORCE AND EFFECT AS IF THE CUSTOMER HAD AGREED TO THE TERMS OF THIS AGREEMENT IN WRITING. NO TERMS OR CONDITIONS SET FORTH IN THE CUSTOMER’S PURCHASE ORDER, TO WHICH NOTICE OF OBJECTION IS HEREBY GIVEN, OR IN ANY FUTURE CORRESPONDENCE BETWEEN THE CUSTOMER AND THE COMPANY, SHALL ALTER OR SUPPLEMENT THIS AGREEMENT UNLESS BOTH PARTIES HAVE EXPRESSLY AGREED IN WRITING TO MODIFY THIS AGREEMENT. NEITHER COMPANY’S COMMENCEMENT OF PERFORMANCE NOR COMPLETION OF THE SERVICES SHALL BE DEEMED OR CONSTRUED AS ACCEPTANCE OF THE CUSTOMER’S ADDITIONAL OR DIFFERENT TERMS AND CONDITIONS. THE COMPANY RESERVES THE RIGHT TO REJECT ANY PURCHASE ORDER OR TO CANCEL ANY PURCHASE ORDER PREVIOUSLY ACCEPTED IF THE COMPANY DETERMINES THAT THE CUSTOMER IS IN BREACH OF ANY TERM OR CONDITION HEREIN.
By selecting and submitting “accept” on the electronic copy of this Agreement, or otherwise assenting to this Agreement pursuant to the terms hereof, Customer has consented to the use of this electronic format of this Agreement and such acceptance shall constitute Customer’s electronic signature hereto. PRICES. All prices quoted in the Purchase Order are subject to this Agreement. Unless otherwise stated in writing by Company, all prices quoted in the Purchase Order are exclusive of transportation, insurance, and federal, state, local, excise, value-added, use, sales, property (ad valorem), and similar taxes or duties now in force or hereafter in effect, as applicable. In addition to the prices quoted in the Purchase Order or invoiced, Customer agrees to pay all taxes, fees, or charges of any nature whatsoever imposed by any governmental authority on, or measured by, the transaction between Customer and Company. In the event that Company is required to collect such taxes, fees, or charges, such amounts will appear as separate items on Company’s invoice and will be paid by the Customer.
TERMS OF PAYMENT AND RENEWAL.
The company accepts payment via wire transfer, check credit card, and EFT debit from Customer’s bank account. Upon Customer’s authorization of payment to Company via credit card, or EFT debit payment, Customer hereby authorizes any and all recurring monthly fees for the Services during the Term to be charged to the same method of payment, credit card or EFT account for future charges until such authorization is withdrawn by Customer in writing. Customers may change payment methods including credit card and EFT debit payments with thirty (30) days’ notice to Company. To change payment methods Customer should contact Company’s billing department at [email protected]. Customers should not email new billing information for security purposes.
The setup fee for the Services is due and billed in-full at the time that this Agreement is entered into between Customer and Company. Installment payments may be accepted for the set-up fees only if set forth in the terms of the Purchase Order.
For Customers whose Purchase Order sets forth a month-to-month Initial Term, after launching of month-to-month Services, all cancellations must be requested in writing (via fax or email), as further set forth below in this Agreement, at least fifteen (15) days in advance of Company’s next billing date, which billing date shall be on the 5th or 15th day of every month. Should the Company not receive adequate written notice, the Customer will be billed, and if the Customer’s method of payment is via credit card such credit card will be charged in the upcoming month and the Customer’s cancellation will be effective the month after such billing.
Cancellation of the Services is subject to terms of cancellation set forth in this Agreement. Unless prior to the expiration of the Initial Term Customer otherwise notifies Company in writing pursuant to the terms of this Agreement, following the expiration of the Initial Term, Customer hereby agrees to renew the Term on a month-to-month basis and authorizes Company to bill monthly fees for the Services every thirty (30) days; provided, however, that Customer may cancel the Services by providing Company with written notice of cancellation pursuant to the terms of cancellation set forth in this Agreement.
PAYMENT IS DUE WITHIN THIRTY DAYS.
Unless otherwise expressly agreed to by Company in writing, all fees owing to Company shall be paid by the Customer in full in U.S. dollars within thirty (30) days of the invoice date. The customer shall pay a late fee of 1.5% per month. If Company believes in good faith that the Customer’s ability to make any payment required hereunder is or may be impaired, Company may cancel this Agreement (or any remaining balance thereof), and the Customer shall remain liable to pay for the Services previously purchased by the Customer.
DEFAULT, CANCELLATION, AND REFUNDS.
In the event that Customer is in breach or default in payment for the Services, Customer shall be responsible for all reasonable costs and expenses incurred by Company in a collection of any sums owing by Customer (including reasonable attorneys’ fees), and Company may decline to render further Services to Customer without in any way affecting its rights under this Agreement. If, despite any such breach or default by Customer, Company elects to continue to render the Services, rendering the Services shall not constitute a waiver of any breach or default by Customer or in any way affect Company’s legal remedies arising from such breach or default.
If Customer cancels the Services before the expiration of the Term, a cancellation fee is retained or offset against any refund, as applicable, as set forth below in this Agreement. Customer agrees that damages arising from Customer’s early termination are difficult to calculate with certainty and thus the cancellation fees set forth in this Agreement represent a reasonable forecast of just compensation for Company resulting from Customer’s cancellation of the Services. The customer agrees that all fees incurred and billed prior to the effective date of the cancellation are valid and the Customer agrees to pay such fees. Requests for termination of the Services may be emailed to [email protected]. If the Customer chooses to send a request by email, a copy of the request must also be sent by mail to make such a request effective. Mailed requests for cancellation of the Services should be sent to the following address: Attn: Billing Department, Hubbard Labs, LLC, 9105 Ballard Drive Chatsworth, CA 91311.
It is the Customer’s responsibility to secure confirmation from Company that the request for termination of the Services has been received by Company and no further fees will be billed to and accrued by, the Customer. The effective date of any cancellation by Customer shall be thirty (30) days after the date of Customer’s receipt of Company’s confirmation that Company has received written notice from Customer to terminate or cancel the Services. Any monthly fees scheduled to be billed after receipt of written notice to terminate or cancel, but before the effective date of cancellation, are valid and Customer agrees to pay such amounts.
If Customer has not paid all fees due for the Services, such fees are due in full at the time of cancellation and customer authorizes Company to collect any outstanding fees due, subject to the terms of this Agreement. Refunds of fees paid for the Services by Customer may be issued if the Services are cancelled by Customer within fifteen (15) days of the date of the Purchase Order and prior to the completion of the Company’s performance of the Services according to the following schedule:
A) A minimum of a 25% cancellation fee will be retained by Company on canceled accounts even if Company has not begun the performance of the Services.
B) A minimum cancellation fee equal to the actual costs already incurred by Company for the Services performed will be retained by Company in the event of a Customer cancellation prior to the expiration of the Term if Company has begun, but not yet completed, the performance of the Services or, if prior to beginning performance of the Services, if Company has made multiple attempts to contact Customer with respect to the terms of this Agreement and Customer has not responded to such attempts to contact Customer.
C) A 100% cancellation fee will be retained by Company, and no refund issued, if Company has completed any Service requested by the Customer, even if all of the Services have not been completed. No refund will be issued for cancellation of the Services at any time after the Company has completed the performance of any of the Services. Company has no obligation to maintain or store any backup copies of any files used in the Company’s provision of the Services. The payment and indemnification obligations owed by Customer shall survive any cancellation and/or termination of this Agreement.
USE OF CUSTOMER INFORMATION.
From time to time third parties may offer services to Company’s Customers. Use of such third-party services will be at the Customer’s own risk and subject to the terms and conditions of those third parties. Third-party services, including but not limited to, IDX, VOW, and other MLS services are the responsibility of and shall be paid by Customer to its selected provider. Company does not represent or warrant that use or access to any third party services will be compatible, uninterrupted, error-free, without defects or that Customer will be able to access the Services. Customer also agrees that Company is under no obligation to provide Customer with any enhancements, updates, or fixes to make the Services accessible through any third party services or applications.
CONTRACT SERVICE PROVIDERS.
The company may contract with contract service providers to complete a portion, or all, of the Services. The customer agrees not to do business directly with the contract service providers, nor to remit payment to the contract service providers or any Company employee directly for the Services. All payments for the Services rendered must be made directly to Company. Contract service providers are provided with only the information needed to complete the portion of the Services that they have been contracted to complete and do not have access to Customer’s personal information including payment information.
DISCLAIMER OF WARRANTIES.
THE CUSTOMER’S USE OF THE COMPANY’S SERVICES IS AT THE CUSTOMER’S OWN RISK. THE COMPANY’S SERVICES ARE PROVIDED “AS IS.” COMPANY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE COMPANY’S SERVICES INCLUDING THAT THEY WILL MEET CUSTOMER’S REQUIREMENTS, AND THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE COMPANY’S SERVICES, INCLUDING RESULTING SALES AND WEB TRAFFIC. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE MARKETING OF CUSTOMERS’ PRODUCTS, SERVICES, SALES, OR WEBSITES. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED, ADVERTISED, OR OBTAINED THROUGH THE COMPANY’S SERVICES, OR LINKS PROVIDED BY THE COMPANY’S SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE PROVIDED BY THE COMPANY OR OBTAINED THROUGH LINKS PROVIDED THROUGH COMPANY’S SERVICES. THE CUSTOMER ACKNOWLEDGES AND AGREES THAT ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT THE CUSTOMER’S OWN RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THE CUSTOMER’S COMPUTER SYSTEM OR LOSS OF DATA OR OTHER LIABILITY THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, AND THEREFORE THE ABOVE EXCLUSIONS MAY NOT APPLY TO CUSTOMERS.
Customer shall indemnify, defend and hold Company harmless from and against any and all claims brought by any third party against Company arising out of or related to Customer’s use or distribution of the Services purchased hereunder, including (i) any claim arising out of or related to any warranty made by or on behalf of Customer to its customers that expands any warranties provided herein or fails to limit any liability as provided herein or (ii) any breach of this Agreement by Customer.
LIMITATION OF LIABILITY.
IN NO EVENT SHALL THE COMPANY BE LIABLE TO THE CUSTOMER OR ANY THIRD PARTY FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS, OR FOR ANY LOSS OF PROFITS OR LOSS OF USE, INCLUDING LOSS OR DAMAGE TO ANY NETWORKS, SYSTEMS, DATA OR FILES, COMPUTER FAILURE OR MALFUNCTION, OR FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, INDIRECT OR OTHER DAMAGES HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, ARISING OUT OF THIS AGREEMENT, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THIS EXCLUSION ALSO INCLUDES ANY LIABILITY THAT MAY ARISE OUT OF THIRD-PARTY CLAIMS AGAINST CUSTOMERS. COMPANY ASSUMES NO OBLIGATIONS OR LIABILITY OF ANY KIND WITH RESPECT TO INFRINGEMENTS OR ALLEGED INFRINGEMENTS OF UNITED STATES OR FOREIGN PATENTS, COPYRIGHTS, TRADEMARKS, OR OTHER PROPRIETARY RIGHTS ARISING OUT OF THE CUSTOMER’S PURCHASE OR USE OF THE SERVICES, AND CUSTOMER ASSUMES ALL SUCH RISK. IN NO EVENT SHALL COMPANY’S LIABILITY ARISING OUT OF THIS AGREEMENT EXCEED THE PURCHASE PRICE OF THE SERVICES PAID BY THE CUSTOMER TO THE COMPANY AND SUBJECT TO THIS AGREEMENT. THE ESSENTIAL PURPOSE OF THIS PROVISION IS TO LIMIT THE POTENTIAL LIABILITY OF THE COMPANY ARISING OUT OF THIS AGREEMENT AND/OR THE SALE OF SERVICES TO CUSTOMERS, AND THE PARTIES EXPRESSLY AGREE WITH THE RESULTING ALLOCATION OF RISK.
SUBSTITUTIONS AND MODIFICATIONS.
Company reserves the right to make substitutions and modifications in the specifications of the Services sold by Company provided that such substitutions or modifications do not materially affect the overall performance of the Services.
Customer acknowledges and agrees that the Services may contain proprietary and confidential information that is protected by intellectual property and proprietary rights laws under common law and applicable statutory law. The customer agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services or proprietary or confidential information. The company does not provide direct access, through File Transfer Protocol or other means, to any proprietary technology. Title shall not pass to Customer as to any Company intellectual property, software, or other proprietary rights. The customer is encouraged to copyright and protect all copyrightable information that it provides to Company if any. The company is not responsible for any Customer’s copyrightable material. Customer acknowledges that the Services contain and embody trade secrets belonging to Company and Customer shall not reverse engineer the Services purchased hereunder. Customer shall have no right to view, access, or copy any source code or other proprietary information of Company used in any software or used in the provision of any of the Services. In addition to the foregoing, Company owns all rights, title, and interest in and to all other intellectual property rights, including patents and copyrights, embodied by or reflected in the Services. A non-exclusive, non-transferable, revocable license solely for the use of any software contained in the Services, where applicable, is granted hereunder by Company to Customer and Company retains for itself all proprietary rights in and to all designs, engineering details, and other data pertaining to the Services.
Notices contemplated by or made pursuant to this Agreement shall be in writing and in English and shall be deemed delivered on the date of delivery if delivered personally, or three (3) days after mailing if placed in the U.S. mail, postage prepaid, registered, or certified mail, return receipt requested, addressed to the recipient at their designated address pursuant to the Purchase Order, if to Customer, or the address below, if to Company, or such other address as shall be designated by at least ten (10) days prior written notice by a party desiring to designate a new address for notice purposes. Unless otherwise specifically provided by Company, all notices required or permitted by Company shall be sent to the following address: Hubbard Labs, LLC, 12655 W. Jefferson Blvd. Floor 4, Los Angeles, CA 90066. If Customer elects to send notice to Company by email or facsimile, a copy of the request must also be sent by mail to the address above as confirmation of the request. The effectiveness of any cancellation notices sent to the Company is governed by the terms of cancellation set forth above in this Agreement.
APPLICABLE LAW, JURY TRIAL WAIVER, JURISDICTION, AND LIMITATION ON ACTIONS.
This Agreement shall be governed by and construed under the laws of the State of California, without regard to choice of law provisions, as applied to agreements among residents entered into and to be performed entirely within California.
THE PARTIES HEREBY IRREVOCABLY AND KNOWINGLY WAIVE TO THE FULLEST EXTENT PERMITTED BY LAW ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF THIS AGREEMENT.
The parties hereby irrevocably and unconditionally submit to the jurisdiction of the Courts of the State of California and of the United States of America for the Central District of California and agree that any legal action or proceeding relating to this Agreement may be brought in such courts. In the event the parties’ waiver of a trial by jury is deemed invalid, the parties hereby agree that any action or claim arising out of any dispute in connection with this Agreement, any rights, remedies, obligations, or duties hereunder, or the performance or enforcement hereof or thereof shall be determined by judicial reference. Customer hereby agrees that any cause of action commenced by Customer, arising out of or related to this agreement, must commence within one (1) year after the cause of action accrues, otherwise, such cause of action is permanently barred.
In the event, litigation shall be instituted to enforce any provision of this Agreement, the prevailing party in such litigation shall be entitled to recover reasonable attorneys’ fees and expenses incurred in such litigation, including on appeal, in addition to any other recovery to which such party may be legally entitled.
This Agreement shall bind and inure to the benefit of Company’s successors and assigns, including, without limitation, any entity into which Company shall merge or consolidate or to whom Company shall sell substantially all of Company’s assets. Customer may not assign, directly or indirectly, by operation of law or otherwise, any of Customer’s rights or obligations under this Agreement without Company’s prior written consent. Any attempted assignment, delegation, or transfer by Customer without such consent of Company shall be void.
Customer acknowledges that all technical or business and other documentation, information, and materials delivered to or learned by Customer hereunder shall be considered Company’s confidential information (the “Confidential Information”). Customer hereby agrees: (i) to hold and maintain in strict confidence all Confidential Information of Company; and (ii) not to use any Confidential Information of Company except as permitted hereunder. Customer will use at least the same degree of care to protect Company’s Confidential Information as it uses to protect its own confidential information of like importance, and in no event shall such degree of care be less than reasonable care. The customer agrees that it will only provide Confidential Information to those employees who have a need to know for the purposes hereunder. Customer agrees that it shall not disclose Company Confidential Information to any third party, including third-party contractors, without written authorization from Company.
SEVERABILITY, ERRORS, AND VALIDITY OF AGREEMENT.
In the event any provision of this Agreement is held to be invalid or unenforceable, then such provision shall be deemed automatically adjusted to the minimum extent necessary to
conform to the requirements for validity as declared at such time and, as so adjusted, shall be deemed a provision of this Agreement as though originally included herein. In the event that the provision invalidated is of such a nature that it cannot be so adjusted, the provision shall be deemed deleted from this Agreement as though such provision had never been included herein. In either case, the remaining provisions of this Agreement will remain in full force and effect. Clerical errors in sales made under this Agreement are subject to correction.
The terms and conditions set forth herein constitute the entire Agreement between Customer and Company and supersede any other agreements or offers, including any purchase order of Customer, prior or contemporaneous oral or written understandings, or communications relating to the subject matter hereof.
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Last updated October 2022